Warranty claims

Warranty Claim

Last Updated: August 2, 2026

At Techstoy, we are committed to delivering quality products. If your product is covered by a manufacturer's warranty or a warranty specifically mentioned on the product page, you may submit a warranty claim using the guidelines below.

Warranty Coverage

Warranty coverage applies only to products where a warranty is explicitly stated on the product page or included by the manufacturer.

The warranty covers manufacturing defects and hardware malfunctions that occur during normal use.

Warranty Does Not Cover

The warranty does not apply to:

  • Accidental damage
  • Physical damage, including drops, cracks, or liquid exposure
  • Damage caused by misuse, negligence, or improper handling
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Damage caused by improper charging or use of incompatible accessories

How to Submit a Warranty Claim

To request warranty service, please contact our support team with:

  • Order Number
  • Product Name
  • Description of the issue
  • Clear photos or videos showing the defect
  • Proof of purchase

Our team will review your request and respond within 2–3 business days.

Warranty Resolution

If your claim is approved, we may offer one of the following, depending on the product and issue:

  • Repair
  • Replacement
  • Refund (where applicable)

The resolution will be determined after inspection and in accordance with the applicable warranty terms.

Shipping for Warranty Claims

If the product is confirmed to have a manufacturing defect, Techstoy may cover the return or replacement shipping costs where applicable.

If the issue is found to be outside the warranty coverage, the customer may be responsible for any shipping or service charges.

Contact Us

For warranty assistance, please contact:

Techstoy
Email: techstoysupport.com
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Important

If you're dropshipping, don't promise a warranty unless your supplier actually provides one. For many dropshipping products, it's safer to state something like:

"Products are covered only against manufacturing defects upon delivery. Unless otherwise stated on the product page, no extended warranty is provided."

This helps ensure your policy matches what you can realistically support.